Privacy Policy

MS Permit Designs (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or interact with our advertising. We are based in Toronto, Ontario, Canada, and we handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Information you give us. When you submit our quote/contact form, email, or call us, we collect your name, email address, phone number, and any project details you provide.
• Information collected automatically. When you visit our site, we may collect your IP address, browser and device type, referring page, and pages viewed, using cookies and similar technologies.
• Advertising & analytics data. If you reach us through an ad on Meta (Facebook/Instagram) or Google, we and those platforms may collect information about how you interact with the ad and our website in order to measure and improve advertising performance.

How we use your information

• To respond to your enquiries and provide quotes, drawings, and design services.
• To communicate with you about your project.
• To operate, maintain, and improve our website.
• To measure, target, and optimize our advertising (including Meta and Google ads).
• To comply with our legal and regulatory obligations.

Cookies & tracking technologies

Our website uses cookies and similar technologies for functionality, analytics, and advertising. This includes advertising pixels such as the Meta Pixel, which help us understand how our ads perform and reach people who may be interested in our services. You can control or disable cookies through your browser settings, and you can manage ad preferences within your Meta and Google accounts.

Meta (Facebook & Instagram) advertising

We advertise on Meta platforms. When you interact with our ads or website, Meta may collect information through its tools (including the Meta Pixel) to deliver, personalize, and measure advertising. Meta’s handling of this information is governed by the Meta Privacy Policy. You can review and adjust your advertising preferences in your Facebook or Instagram account settings.

How we share information

We do not sell your personal information. We may share it with:

• Service providers that help us operate our business — for example, our website host (Netlify), form and email providers.
• Advertising and analytics partners such as Meta and Google, as described above.
• Authorities or third parties where required by law or to protect our legal rights.

Data retention

We keep personal information only as long as necessary to provide our services, respond to your enquiries, and meet legal, accounting, or records requirements. When it is no longer needed, we securely delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights

Under PIPEDA, you may request access to the personal information we hold about you, ask us to correct or delete it, and withdraw your consent to its use at any time (subject to legal or contractual limits). To make a request, contact us at info@mspermits.com. We will respond within a reasonable time.

Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

Children’s privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact us

MS Permit Designs
Toronto, Ontario, Canada
Email: info@mspermits.com
Phone: (905) 301-4032